Background
As the hub for Orlando’s most iconic events, Orlando Venues manages world-class facilities like the Kia Center and Camping World Stadium. These venues have hosted unforgettable events, including NBA All-Star Weekend, NCAA March Madness, WrestleMania 33, and sell-out concerts by global superstars like Paul McCartney, Ed Sheeran, Taylor Swift, Justin Timberlake, and Billie Eilish.
From concerts to sporting events, their security team is the backbone of seamless operations. But rapid growth revealed a challenge: the need for a scalable, efficient way to deliver consistent training to over 200 security specialists.
Challenge: Overcoming Inconsistent and Resource-Heavy Training
Before partnering with PETE, Kia Center struggled to provide standardized, formal training to their security team. One of the biggest challenges was developing training materials tailored to the unique demands of large-scale events and venues—a difficult undertaking for a small training department.
"The main issue for us was a lack of time and management resources to deliver consistent, effective training," said Michael Weeman, Division Manager for Guest Experience at The City of Orlando.
Traditional on-the-job training methods couldn’t keep up with demand, leaving gaps in understanding of Security Standard Operating Procedures (SOPs) and emergency preparedness. Without an effective learning platform, training became a resource-heavy task that strained leadership.
Solution: PETE – A Scalable, Efficient Training Platform
Kia Center turned to PETE, with our intuitive AI-powered platform, to reimagine their approach to workforce development. With just one lead course creator and a few additional contributors, PETE enabled the team to build and deliver high-quality, standardized training materials seamlessly.
The impact was immediate. Since adopting PETE, Kia Center has seen measurable improvements in team performance and operational readiness, transforming their workforce into a highly prepared, cohesive unit.
- Faster Course Creation: PETE's AI-powered tools enabled the team to create personalized training content in a fraction of the time it would take to manually write and prepare materials.
- Simulation-Driven Skill Development: PETE’s Skill Simulations engine provided immersive, scenario-based training that helped security staff practice responding to real-life situations, boosting confidence and readiness.
- Scalable and Consistent Training: Over 200 security specialists were trained on essential SOPs and emergency protocols, ensuring uniform understanding across the team.
- Resource Savings: Leadership gained back valuable time previously spent on manual training tasks, thanks to PETE’s streamlined content delivery.
- Flexibility: On-call event staff could complete their training digitally, removing logistical challenges associated with coordinating in-person sessions.
“The PETE platform has significantly improved our training challenges by providing a streamlined, efficient way to deliver consistent and standardized content.”
-Michael Weeman, Division Manager for Guest Experience at The City of Orlando
Testimonial: Kia Center Advocates for PETE
For Kia Center, PETE isn’t just a tool—it’s a partner in building a stronger, more prepared workforce.
"I would absolutely recommend PETE to anyone in the sports and entertainment industry," says Weeman. “PETE has been the perfect training partner, providing a streamlined solution for organizations like ours that need additional support. It has allowed us to standardize content delivery, train over 200 security specialists on SOPs and emergency preparedness, and save valuable time and resources.”
With PETE, Kia Center has redefined what’s possible in workforce training, creating a scalable solution that meets the demands of an ever-evolving industry.
